Internet store, active under the www.shop.interline.pl, is run by INTERLINE Piotr Kroplewski, (Tax ID.) NIP no. 894-113-36-60, (National Business Entity ID.) Regon no. 930855061, with business seat at: 51-180 Wrocław, Poland, ul. Pielęgniarska 3a.
- Internet store runs sale of products through the Internet.
- Orders are taken through the website of www.shop.interline.pl
Immediately after placing an order, the client receives an e-mail with a message stating that the order has been placed at the store.
- Taking-in an order for realization.
- In case of a first order made in our store, paid upon receipt and by transfer, realization begins after the store receives an e-mail from the client confirming the order. In case of subsequent orders, realization starts immediately after receiving an order.
- The order will be realized under the condition of availability of the product in the warehouse. In case of partial unavailability of the products listed on the order, the client is informed about the condition of the order and makes a decision about the way of its realization (partial realization, extension of delivery time, whole order cancellation).
- Limited number of products is used for promotion sales, and clearance sales. Therefore, the realization of orders is in accordance to the incoming confirmation orders for such products, and it continues until the sale products run out.
- The VAT invoice is issued for each order. The VAT invoice is issued after the products ordered by the client are gathered and ready for shipment.
- The client can make changes to the order until the invoice is issued.
The client can cancel the order before shipment.
Making the above changes is possible through contacting Customer Service Office via e-mail:
shop@interline.pl.
- All of the prices are listed in Polish currency or in EURO, and they include VAT. Price assigned to a product applies to the order made by the client. The store reserves the right to change prices of products listed in the offer, to introduce new products into the internet store offer, to carry out and to cancel promotions on the website of the store, or to make changes.
Delivery of products is carried out in a manner that has been chosen in the order form by the client.
- Each product has specific order realization time. Order realization time starts when the order has been submitted, and ends when the package is sent from the store. The above applies only to workdays. An order, that includes products with different realization time, is sent after gathering the whole order, that is after the longest realization time listed.
- Time of package delivery = order realization time + planned date of delivery
Packages are delivered by DHL or UPS
- The client can choose to pay for the ordered products from the following forms of payment:
- upon delivery: the due amount is collected by the courier;
- bank transfer to the store`s bank account
- Foreign packages can only be paid by bank transfer..
- In accordance with the :law regulation from March 2nd, 2000 " About the protection of some of the consumer rights and about the responsibility for the damage caused by the hazardous product" the client can return product purchased in our store, without stating the reason, in 10 days from the date of receiving the package.
It is possible only if the product has not been used, or if it has not been damaged in any way. Products have to be returned in original, and intact package.
- The returned products have to be sent with the originally included invoice. The invoice has to be filled out in "the return section". The store guarantees return of the equivalent of an amount of the product price. The money will be returned in 5 workdays by either a bank transfer to bank account, indicated by the client, or by postal order, to the address indicated on the order sheet. The cost of sending back the package is not returnable.
- All of the products available in the store have manufacturer`s warranty.
- Complaints.
If the client finds technical defects after receiving the products, warranty can be used.
In case of finding mechanical defects, that have occurred during the delivery, or in case of stating complains directly to the seller, the client should send back the defected product by post mail to the following address of the store: INTERLINE; 51-180 Wrocław, Poland, ul. Pielęgniarska 3a. The store does not accept any of the packages send back with outstanding delivery fees.
It is essential to attach the Complaint Notice form to the returned products.
Complaints are screened in time up to 14 days from the date of the store receiving the package with the defected product.
In case of justified complaint, the defected product will be fixed or exchanged for a new one, and if that will not be possible (ie. due to lack of supplies), the store will return to the buyer the equivalent of an amount of the product price, or will offer other products available in the store to choose from.
The costs associated with sending back the returned products are reimbursed right after evaluation has confirmed justified complaint.
- The sales agreement is executed between the client and INTERLINE Piotr Kroplewski. Recording, securing, and accessing significant provisions of this agreement, occurs through printing the VAT invoice and forwarding it to the client along with the package.
- An appropriate court for resolving any disputes resulting from sales agreement shall be an appropriate court for the jurisdiction over the seat of the defendant, or an appropriate court for the jurisdiction over the seat of the place of agreement performance.
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